A desk to handle all such needs of the guests including local, national and even international travel and ticketing.
Most guests have their travel planned out when they check into a hotel. However, surveys prove that almost 28 per cent of guests need to or decide to change their travel plans after checking in. Almost 40 per cent of guests at a hotel require some kind of help with further travel. For all these needs, a separate travel and ticketing desk is absolutely necessary in a good hotel.
The desk should be able to arrange tickets – both for international and domestic travel – for all guests. Or, at least offer as much as possible help with these. You cannot impress a guest by handing over the telephone number of a local travel agent. The hospitality industry is all about providing “best possible service” to a guest.
- Maintain proper contact with local travel agents. Some can be contracted for regular service to guests at a discount.
- Desk staff should be well-versed in online booking of tickets for both domestic and international travel.
- Desk staff should be able to offer help with all travel documents including passports, visas, rail passes, etc. apart from regular tickets.
More steps in the full edition of the BSC Toolkit for Hotel.