All the world’s best hotels offer a currency exchange facilities for the benefit of their guests. However, some European hotels have created a bad impression about this facility forcing guests to view hotel currency exchange desks with suspicion. Stories of guests being cheated with false exchange rates abound. Any hotel’s international guests would be delighted to receive transparent and fair currency exchange facilities. A hotel might not maintain an in-house desk for currency exchange on the premises but should provide some such facility to build its brand further. Some cities like Prague are infamous for currency exchange tourist traps in the city. Good hotels always ensure that their guests do not have such problems.
- Evaluate the need for a full-fledged currency exchange desk at the hotel or a tie-up with an authorized currency exchanger.
- Ensure that guests get the correct exchange rate and have ready Internet access available at the desk/counter so that guests feel assured about the hotel’s currency exchange services.
More steps in the full edition of the BSC Toolkit for Hotel.