Balanced Scorecard in BSC Toolkit for Hotel

The BSC Toolkit for Hotel includes:

  • 18 Scorecards related to hotel business. These scorecards are delivered as .BSC and Excel files. Balanced scorecards are designed for various areas of hotel business, there are KPIs for client management, competitive analysis, leisure and recreation
  • Each scorecard includes 12-16 key performance indicators, in total there are 298 key performance indicators in BSC Toolkit for HR.
  • Download the evaluation version of the scorecard.

Inside Balanced Scorecards

The BSC Toolkit for Hotel includes 18 scorecards. The example below shows how the scorecard is represented in BSC Designer Light. Download the evaluation version of the scorecards.

The example of the balanced scorecard and its indicators in the BSC Designer Light.

The example of the balanced scorecard and its indicators in the BSC Designer Light.

All scorecards in the BSC Toolkit for Hotel are delivered as .BSC and MS Excel files. Below is the example of how the Excel file looks like in the full version:

Leadership Balanced Scorecard after export to Excel

Leadership Balanced Scorecard after export to Excel

The list of Balanced Scorecards in BSC Toolkit for Hotel

Hotel General

  • Hotel Management Balanced Scorecard [17 key performance indicators].
  • Help Desk Balanced Scorecard [16 key performance indicators].
  • HR Balanced Scorecard [16 key performance indicators].
  • Facility Management [14 key performance indicators].

Hotel Competitors Analysis

  • Benchmarking Scorecard [14 key performance indicators].
  • Marketing Research Scorecard [17 key performance indicators].
  • Competitor Analysis Scorecard [21 key performance indicators].

Hotel Clients

  • Customer Value Scorecard  [17 key performance indicators].
  • Customer Profiling Scorecard [16 key performance indicators].
  • Customer Loyalty Scorecard [16 key performance indicators].
  • Customer Profitability Scorecard [16 key performance indicators].
  • Customer Conversion Scorecard [16 key performance indicators].

Hotel Leisure Recreation

  • Swimming Pool Scorecard [17 key performance indicators].
  • Tennis Club Scorecard [16 key performance indicators].
  • Ski Resort Scorecard [18 key performance indicators].
  • Sport Gym Scorecard [16 key performance indicators].
  • Yacht and Sailing Club Scorecard [18 key performance indicators].
  • Golf Club Scorecard [17 key performance indicators].